Privacy Policy

1. Information We Collect

ShowUp Promise collects information you provide directly, information collected automatically, and information from third parties.

Information You Provide

• Account information (name, email, phone number)
• Service requests and job descriptions
• Chat messages with our AI assistant and contractors
• Payment information (processed by our payment provider)
• Reviews and ratings you submit
• Profile information for contractors (licenses, insurance, service areas)

Information Collected Automatically

• Location data (with your permission, to match you with nearby contractors)
• Device information (browser type, operating system)
• Usage data (pages visited, features used, session duration)
• IP address

2. How We Use Your Information

• Match you with qualified, verified contractors in your area
• Process and manage service requests and payments
• Calculate and display trust metrics (show-up rates, response times)
• Provide real-time tracking of contractor arrival
• Communicate about your jobs, quotes, and account
• Improve our matching algorithms and service quality
• Prevent fraud and ensure platform safety

3. Location Data

Location data is central to our service. We use it to match homeowners with nearby contractors and to provide real-time arrival tracking. We collect location data only with your explicit permission and only while the app is in active use. Contractors' location is shared with homeowners only during active jobs. You can revoke location permissions at any time through your device settings.

4. How We Share Your Information

We do not sell your personal information. We share information only in these cases:

• With contractors: Your name, service address, and job details when you request a service
• With homeowners: Contractor name, trust metrics, license info, and real-time location during active jobs
• Payment processors: To process payments securely
• Service providers: Who help us operate the platform (hosting, analytics, communications)
• Legal requirements: When required by law, subpoena, or to protect rights and safety

5. AI Chat Data

Our AI assistant processes your service descriptions to understand your needs and match you with the right contractor. Chat transcripts are stored to improve service quality and resolve disputes. We do not use your chat data to train third-party AI models.

6. Data Security

We use industry-standard encryption (TLS/SSL) for data in transit and at rest. Payment information is handled by PCI-compliant processors. We conduct regular security reviews and limit employee access to personal data on a need-to-know basis.

7. Data Retention

We retain your account information while your account is active. Job records and reviews are retained for trust metric calculations. You can request deletion of your account and personal data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your personal data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for location tracking

9. Children's Privacy

ShowUp Promise is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or an in-app notice. Continued use of ShowUp Promise after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this privacy policy? Contact us at privacy@showuppromise.com